Warranty Policy
Last updated: July 9, 2026
At Sylflare, we stand behind the quality of our products. We are committed to providing reliable products and excellent customer service.
1-Year Limited Warranty
Sylflare provides a 12-month limited warranty from the date of delivery for products purchased directly from our official website.
This warranty covers defects in materials and workmanship under normal household use.
What Is Covered
During the warranty period, if your product is found to have a manufacturing defect, Sylflare will, at its discretion:
- Repair the product;
- Replace the product with the same or an equivalent model; or
- Provide a full or partial refund if repair or replacement is not available.
What Is Not Covered
This warranty does not cover:
- Damage caused by misuse, abuse, neglect, or improper operation.
- Normal wear and tear.
- Cosmetic damage, including scratches, dents, or discoloration that do not affect functionality.
- Damage caused by accidents, drops, water exposure (unless specifically designed for such use), fire, or natural disasters.
- Unauthorized repairs, modifications, or disassembly.
- Damage resulting from improper storage or transportation after delivery.
- Consumable parts or accessories subject to normal wear, unless defective upon arrival.
How to Make a Warranty Claim
If you believe your product is covered under warranty, please contact our customer support team with the following information:
- Order number
- Full name
- Email address used for the purchase
- Product name
- Description of the issue
- Clear photos or videos showing the defect
Please send your warranty request to:
Email: service@sylflare.com
Our support team will review your request and respond within 24–48 business hours.
Warranty Verification
Sylflare may request additional information or troubleshooting steps before approving a warranty claim.
If necessary, customers may be asked to return the product for inspection. Return instructions will be provided by our customer support team.
Shipping Costs
If the warranty claim is approved due to a manufacturing defect, Sylflare will cover the reasonable cost of replacement shipping.
If the issue is determined not to be covered by this warranty, the customer may be responsible for any applicable shipping costs.
Products Purchased from Third-Party Sellers
This warranty applies only to products purchased directly from the official Sylflare website.
If you purchased your product through an authorized retailer or marketplace, please contact the original seller first. Warranty service may vary depending on the seller's policies.
Limitation of Warranty
This Limited Warranty is the sole warranty provided by Sylflare unless otherwise required by applicable law.
To the maximum extent permitted by law, Sylflare disclaims all other express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose.
Contact Us
If you have any questions about this Warranty Policy or need assistance with a warranty claim, please contact us:
Email: service@sylflare.com
We appreciate your trust in Sylflare and are committed to providing reliable products and dependable support.