Shipping policy
Last updated: July 3, 2026
SYLFLARE provides tracked international shipping for rechargeable products containing built-in lithium batteries.
Order Processing
Orders are normally processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates and Free Shipping Thresholds
Launch Offer: We currently offer free standard shipping on all orders for a limited time.
After the launch promotion ends, standard shipping rates and free shipping thresholds may apply. Any applicable shipping fee will be clearly displayed at checkout before you complete your purchase.
Free shipping eligibility is calculated after discounts and before applicable taxes.
SYLFLARE reserves the right to update, change or end free shipping promotions at any time. Any changes will not affect orders that have already been placed.
Estimated Delivery Times
Delivery estimates begin after dispatch and do not include the 1–3 business-day processing period.
North America
|
Destination |
Estimated transit time |
|
United States |
9–12 business days |
|
Canada |
9–12 business days |
|
Mexico |
10–15 business days |
United Kingdom and Western Europe
|
Destination |
Estimated transit time |
|
United Kingdom |
5–8 business days |
|
Ireland |
8–12 business days |
|
Germany |
6–10 business days |
|
France |
6–9 business days |
|
Italy |
6–9 business days |
|
Spain |
5–9 business days |
|
Netherlands |
8–10 business days |
|
Belgium |
8–10 business days |
|
Austria |
8–10 business days |
|
Portugal |
8–10 business days |
|
Luxembourg |
8–12 business days |
|
Switzerland |
7–11 business days |
Northern Europe
|
Destination |
Estimated transit time |
|
Denmark |
8–12 business days |
|
Finland |
8–12 business days |
|
Sweden |
8–12 business days |
|
Norway |
12–15 business days |
|
Iceland |
12–15 business days |
Central and Eastern Europe
|
Destination |
Estimated transit time |
|
Poland |
8–10 business days |
|
Czech Republic |
8–10 business days |
|
Hungary |
8–10 business days |
|
Slovakia |
8–10 business days |
|
Croatia |
8–12 business days |
|
Slovenia |
10–12 business days |
|
Romania |
10–12 business days |
|
Bulgaria |
10–12 business days |
|
Estonia |
8–12 business days |
|
Latvia |
10–12 business days |
|
Lithuania |
8–12 business days |
Southern Europe and the Mediterranean
|
Destination |
Estimated transit time |
|
Greece |
12–15 business days |
|
Cyprus |
12–15 business days |
|
Malta |
12–15 business days |
Asia-Pacific
|
Destination |
Estimated transit time |
|
Japan |
4–6 business days |
|
Australia |
5–8 business days |
|
New Zealand |
8–10 business days |
South America
|
Destination |
Estimated transit time |
|
Brazil |
15–25 business days |
Delivery Time Disclaimer
Delivery times are estimates and are not guaranteed.
Customs inspections, public holidays, severe weather, remote-area delivery, incorrect addresses and local carrier delays may extend the delivery time.
Rechargeable Products
Some SYLFLARE products contain built-in lithium batteries and must be shipped through approved battery-compatible services.
Express shipping may not be available for certain products or destinations due to aviation and carrier regulations.
Please do not remove, modify or replace the battery before returning a product.
Order Tracking
Tracking information will be provided after your order has shipped.
Tracking updates may take up to 72 hours to appear. If your tracking has not updated for more than seven business days, please contact us with your order number.
Taxes, VAT and Import Charges
Applicable taxes or VAT collected by SYLFLARE will be displayed at checkout.
Any import duties, customs handling fees or local taxes not collected at checkout are the responsibility of the recipient.
Customs policies vary by destination, and SYLFLARE cannot control charges imposed by local authorities.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Please contact us immediately if you need to change your address. We cannot guarantee address changes after an order has entered processing or has been dispatched.
Additional costs resulting from an incorrect address, refused delivery or failure to collect a parcel may be charged to the customer.
Delayed or Lost Orders
If your order has not arrived within seven business days after the estimated delivery window, please contact us so we can request an investigation from the carrier.
A parcel will not be considered lost until the carrier has completed its investigation. Eligible replacements or refunds will be handled according to the investigation result.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect or incomplete, contact us within 48 hours of delivery.
Please provide:
· Your order number
· Photographs of the shipping package
· Photographs or video showing the issue
· A clear description of the problem
Please retain the product and all original packaging until the claim has been reviewed.
Contact Us
For shipping-related questions, contact:
SYLFLARE Customer Support
Email: service@sylflare.com
Please include your order number so we can assist you promptly.